Viterbo University
  • 08-Aug-2018 to 31-Aug-2018 (EST)
  • Institutional Advancement
  • La Crosse, WI, USA
  • Hourly
  • Full Time

Viterbo University is accepting applications for a Box Office Manager and Marketing Assistant.  This is full time year round, hourly position.

This position will sell tickets season, individual, and group for events at the Fine Arts Center and assist with marketing material management.

Reports to: Director of Audience Services and Fine Arts Marketing

Supervises: Paid student staff and students assigned for academic credit. 


  • Hire, supervise, train and schedule Box Office student employees in conjunction with the Director of Audience Services
  • Serve as Box Office supervisor as directed by the Director of Audience Services, including opening and closing the Box Office, organizing, keeping track of, and restocking supplies and change, and documenting processes and procedures
  • Account for all ticket sales, cash receipts and deposits for all ticketed events and manage regular revenue deposits from all box office sales with the Business Office
  • Assist with Front of House functions as needed
  • Sell tickets at the box office window or over the phone and via mail orders
  • Respond to patron inquiries while maintaining high standards in customer service
  • Maintain and compile data for Student Support Services and donated tickets
  • Oversee performance set-up, and maintenance of data in ticketing software
  • Cover weekend and evening events as box office supervisor on duty as assigned
  • Assist Director of Audience Services with season ticket campaign, season brochure preparation, programming, and scheduling as needed
  • Assist with management of social media for the department
  • Coordinate poster and direct mail piece creation and distribution
  • Draft all news releases pertaining to the department
  • Serve as liaison to touring artists and rental clients regarding ticket service requests.
  • Other duties as assigned 

Secondary Responsibilities:

  • Assist with school reservations, payment, and seating
  • Serve as back up contact for educators regarding all aspects of the Arts for Young America school series
  • Assist with Front of House functions for school day performances
  • Assist with answering phones and greeting visitors to the FAC office as needed

Minimum Requirements:

  • Bachelor's Degree required, arts background preferred.
  • Minimum 2 years working in a customer service environment.
  • Self-motivated with excellent organizational and interpersonal skills
  • Excellent written and oral communication skills required
  • Experience working with a computerized ticketing system preferred
  • Microsoft Office proficiency

About Viterbo University:  Viterbo University is a Catholic, Franciscan, liberal arts institution located in scenic La Crosse, Wisconsin, which has been rated as one of the top places to live in the US.  The region features an attractive cost of living, beautiful bluffs and coulees, three major rivers including the Mississippi River, world-class health care and education systems, and easy access to major cities in Wisconsin, Minnesota and Illinois.

To apply, please complete online employment application form, upload cover letter and resume to be considered. 

Contact Information: Heather Butterfield, Director of Human Resources, Viterbo University, 900 Viterbo Drive, La Crosse, WI 54601. 

Viterbo University is an equal opportunity employer and encourages nominations and candidacy of historically underrepresented groups.

Viterbo University
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