Viterbo University
  • 17-Nov-2020 to 04-Dec-2020 (EST)
  • Admissions
  • La Crosse, WI, USA
  • Hourly
  • Full Time

Viterbo University is seeking an administrative assistant to serve as the Skogen Family Welcome Center greeter/manager and assist Admissions and the university in the meeting the recruitment and enrollment goals for undergraduate students by providing support for the office.

Essential Duties and Responsibilities:

  • Skogen Family Welcome Center greeter and manager
    • Greet visiting families and individuals as the first point of contact in the Skogen Family Welcome Center (SFWC)
    • Manage SFWC meeting room schedules and ensure rooms are unlocked, clean, and ready for use; keep a record of room assignments and utilization
    • Utilize Viterbo University's Virtual EMS system for any additional meeting space or scheduling needs
    • Direct visitors to all areas on campus
    • Walk or delegate student workers or available help to walk appointments with faculty or coaches by student workers or walking them there when desk coverage
    • Answer incoming calls and emails for admissions; redirect calls to counselors and other departments
    • Answer general email questions and redirect as appropriate
    • Serve as backup to university general telephone operator
    • Maintain and keep current the inventory of campus visit related materials available to guests, including admissions appointment folders, visitor guides, Strides magazines, etc.; in collaboration with the director of undergraduate admissions, order appropriate visit-related office supplies using WorkFront for print needs or other approved vendors
    • Maintain any beverage station options available to campus visitors
  • Administrative support
    • Serve as the backup to arrange campus visits, including meetings with faculty, coaches, financial aid, other staff, or admission counselors
    • Assist Admissions staff in scheduling appointments, meetings, or events
    • Coordinate miscellaneous admissions mailings
    • Assist admissions office staff or enrollment operations team in accurate data entry, including but not limited to coding completed calls or activities from the student communicator team, entering new student inquiries into the CRM, editing records with updated contact information, and assisting with coding or tracking of items received (FAFSAs, business office or health forms, etc.).
    • Understand and utilize the CRM, ERP, document imaging system, and reporting server for key office functions
    • Other duties as assigned

Qualifications:

  • Associate's degree or higher with a minimum of three years relevant office experience
  • Ability to create warm and welcoming first impressions and provide excellent customer service
  • Excellent oral, organizational, and written communication skills
  • Strong computer skills especially in Microsoft Office Suite
  • Experience with complex computer software systems required
  • Ability to work in a busy, fast paced, environment with interruptions
  • Should possess attention to detail and the ability to organize effectively
  • Excellent data entry accuracy is essential

About Viterbo University:  Viterbo University is a Catholic, Franciscan, liberal arts institution located in scenic La Crosse, Wisconsin, which has been rated as one of the top places to live in the US.  The region features an attractive cost of living, beautiful bluffs and coulees, three major rivers including the Mississippi River, world-class health care and education systems, and easy access to major cities in Wisconsin, Minnesota and Illinois.

 

To apply, please complete online employment application form, upload cover letter and resume to be considered. Please include your salary expectation in your cover letter. 

 

Contact Information: Kayla Berg, Human Resources Generalist, Viterbo University, 900 Viterbo Drive, La Crosse, WI 54601.

 

Viterbo University is an equal opportunity employer and encourages nominations and candidacy of historically underrepresented groups.

 

Viterbo University
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